Privacy Policy

This privacy policy is effective from September 2024.

Rascher, an individual, located at Rua Jacarandá, Residencial Serra Azul 1, Casa 67, registered under CPF no. 71380647134 (“Merchant” or “we”) takes your privacy seriously and is committed to the security and protection of data for all our customers, partners, suppliers, and users (“Users” or “you”) of the website https://www.rascher.com.br and any other website, store, or application operated by the Merchant (hereinafter simply referred to as “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in communications exchanged with you (“Communications”).

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact us at [email protected].

Furthermore, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media resources that may be offered or accessed through the Store. Accessing these links will take you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data related to other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• “Personal Data” means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others;
• “Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership in a union or organization of a religious, philosophical, or political nature, health or sexual life data, genetic or biometric data;
• “Processing of Personal Data” means any operation carried out on Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or, alternatively, making available, harmonization or association, restriction, deletion, or destruction. Any other operation provided for by applicable law is also considered Processing of Personal Data;
• “Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including but not limited to Law No. 13.709/18, General Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and to better serve you when you are purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:

• Enabling you to purchase products and/or services in the Store;
• To confirm or correct the information we have about you;
• To send information that we believe may be of interest to you;
• To personalize your experience using the Store;
• To customize the sending of advertisements to you based on your interest in our Store; and
• To contact you using a phone number and/or email address provided. We may contact you in person, by voice message, using automatic dialing equipment, by text messages (SMS), by email, or by any other means of communication that your device is capable of receiving, in accordance with the law and for reasonable commercial purposes.

In addition, the Personal Data provided may also be used in ways we deem necessary or appropriate: (a) under the Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with a court order, regulatory decision, or decision from competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect our rights, privacy, security, yours, or those of third parties; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR PERSONS UNDER 18 (EIGHTEEN) YEARS OLD, AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-provision of Personal Data

You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, or be able to provide necessary assistance or facilitate the delivery of the product or service you contracted.

Data Collected

The general public can browse the Store without any registration or submission of Personal Data. However, some features of the Store may depend on registration and submission of Personal Data, such as completing the purchase/contracting of the service and/or facilitating the delivery of the product/service by us.

When contacting the Store, we may collect:

• Contact Data: Name, surname, phone number, city, state, and email address; and
• Information you send: Information you submit via forms (questions, complaints, suggestions, criticisms, compliments, etc.).

In general navigation within the Store, we may collect:

• Location Data: Geolocation data when you access the Store;
• Preferences: Information about your preferences and interests regarding products/services (when you tell us what they are or when we deduce them from what we know about you);
• Store Navigation Data: Information about your visits and activities in the Store, including content (and any ads) with which you view and interact, information about the browser and device you are using, your IP address, your location, and the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
• Anonymous or Aggregate Data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is utilized. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you can be identified through the use of that data with available technology; and
• Other information we may collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as information about browser and device; data usage of the Store; and information collected through cookies, pixel tags, and other technologies.

Unless you indicate otherwise in a freely filled form, we do not collect Sensitive Personal Data.

Sharing of Personal Data with Third Parties

We may share your Personal Data:

• With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
• With third parties to help us manage the Store; and
• With third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or transfer of all or part of our company, assets, or capital (including in relation to bankruptcy or similar proceedings).

International Data Transfers

Personal Data and information of other types collected by us may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Method of Automatic Collection of Personal Data

When you visit the Store, it may store or retrieve information in your browser, either in the form of cookies or other similar technologies. This information may be about you, your preferences, or your device and is primarily used to ensure that the Store functions as you expect. The information generally does not directly identify you but can provide a more personalized internet experience.

According to this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including but not limited to:

• Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, name and version of the operating system, device model and manufacturer, language, type, and version of the internet browser you are using. We may use this information to ensure that the Store functions properly.
• Use of cookies: Cookies allow the collection of information such as browser type, time spent in the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience while using the Store, as well as to target advertising to you based on your interests. We also collect statistical information about the use of the Store for the continuous improvement of our design and functionality.
  • If you do not wish for your information to be collected through cookies, you can configure the cookies in the "options" or "preferences" menu of your browser. In the links below, you will find more details on how to adjust cookie preferences for the most popular internet browsers:
    • Google Chrome
    • Mozilla Firefox
    • Safari
    • Internet Explorer
    • Microsoft Edge
    • Opera
  • If you want to learn more about advertising cookies and remarketing, which are used to target advertising based on each user's interests and the number of visits they have made to our site and their internet searches, visit:
    • Facebook
    • Google
    • Bing
• Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and invisible GIFs) may be used to track user actions in the Store (including email recipients), measure the success of our marketing campaigns, and collect statistical data about the use of the Store and response rates. If you have ad personalization enabled in tools like Facebook, Google, or Bing, the information may be used to display ads in their services. If you do not wish to be tracked, you can request this from each of the services:
  • Facebook
  • Google
  • Bing

We may hire behavioral advertising companies to obtain reports on the Store's advertisements across the internet. To do this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of other users, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can set your preferences in your browser's menu. Please be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser.

User Rights

You may request at any time: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive data or data processed in non-compliance with the law; (v) portability of Personal Data to another service provider, provided this does not affect our trade secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities to which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that the sharing of Personal Data is done only with the rightful owner.

You should keep in mind that in certain cases (for example, due to legal requirements), your request may not be immediately fulfilled, and we may not be able to comply due to legal obligations.

Security of Personal Data

We seek to adopt the technical and organizational measures required by the appropriate Data Protection Laws to protect Personal Data within our organization. Unfortunately, no transmission or data storage system can guarantee to be 100% secure. If you have any reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Hypertext Links to Other Sites and Social Networks

The Store may, from time to time, contain hypertext links that will redirect you to the websites of our partners, advertisers, suppliers, etc. If you click on any of these links to any of these sites, please remember that each site has its own privacy practices, and we are not responsible for those policies. Please review those policies before submitting any Personal Data to those sites.

We are not responsible for the policies and practices regarding the collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data you disclose to other organizations through applications, related to such applications, or posted on our social media pages. We recommend that you familiarize yourself with the privacy policy of each site you visit or each service provider you use.

Updates to This Privacy Policy

If we modify our Privacy Policy, we will publish the new text in the Store with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change in the terms of this Privacy Policy, we may notify you through the contact information we have in our database or by notification in our Store.

We remind you that we are committed to not processing your Personal Data in a manner inconsistent with the objectives described above, unless otherwise required by law or court order.

Your use of the Store following any changes signifies your acceptance of the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please discontinue access to the Store.

Person Responsible for the Processing of Personal Data

If you wish to exercise any of the rights provided for in this Privacy Policy and/or in the Data Protection Laws, or resolve any questions related to the Processing of your Personal Data, please contact us at the email [email protected].